The Transporter Removals (Southeast)

PayMonthlyRemovals.com

Flat Pack Man

Viking Group Waste

Are part of: Viking Group Ltd

Terms and conditions of service 

Version 11.0  Updated on 29/09/22-06-202

Common terms 

Our" Refers to Viking Group Ltd

Us" Refers to Viking Group Ltd

We" Refers to Viking Group Ltd

You" Refers to the Customer 

Your" Refers to the Customer 

Insurance - Please see the bottom of this The Transporter Removals (Southeast)

ABOUT US - Our movers are vetted, trained and uniformed All have been inducted. All our staff are able to plumb washing machines and dishwashers in for you. It’s no extra and we are happy to do it. (Provided the plumbing/ pipe access is in place) Please note that we are unable to disconnect hardwired or gas appliances. We can provide fixed price/ day rates (See terms below for caps) on fixed price moves. We do also offer a pay by the hour option for even quicker pricing. If you want to pay monthly for your move then this is also possible.

(Click Here for pay monthly)

Our teams will place your belongings in the rooms as per your instructions on the day both upstairs and down. But not in lofts or basements unless agreed prior to your move. Our moving teams are 5* rated. All of our Vans are clean, Branded, Carpeted and under 5 years old. Any questions please call your local number on the website. Or if you are hard of hearing, Or if you prefer to text. The text phone is: 07565 324092 The Transporter Removals Is a trading name of Viking Group Ltd.

Viking Group Ltd is a services group and our main business is The Transporter Removals.

Which also has a 2nd website www.PayMonthlyRemovals.com Also part of Viking Group Ltd

Contracts - These terms form the contract between you and us. The terms of which become active upon receipt of any service(s) you receive from us. Or from when you receive the job sheet and pay a deposit. The old style contracts have now been replaced with this new system. This is to simplify the process and cut down on paperwork. The job sheet, these terms of service and if applicable the finance agreement all form the contract between you and us. Unless prior agreements are in place all outstanding balances are due. Straight away to the driver or team leader before they leave you.

PRICING - It’s always better if we can visit you to price your move properly. However we are able to estimate most moves using the online quote form. All advertised and initial moving prices are based on a basic contents removal. (Described below) Unless otherwise stated on the job sheet. 

The balance of any removal must be paid in advance. Or cash/ Card once loaded. Payable to the driver before they leave you.

Except were prior alternative arrangements are in place.

Some of our services are charged by the hour. If this is the case prices are rounded up to the nearest half hour point.

Hourly Rate Moves - Hourly rate moves include any dismantling, Garden loads and other additional services. Even if you have not previously told us about them. But the more you tell us the better we can advise you. If you need dismantling services in particular then it will work out cheaper overall to have a bigger team.

Fixed price moves - Fixed price moves are for the described on te job sheet. The price does not include waiting for keys Or dismantling services that are not noted on the job sheet.

 Late Payments - The balance of any removal must be paid in advance. Or cash/ Card once loaded. Except were alternative arrangements are in place. If paying on invoice please check any additional terms on the invoice. If you are using a finance agreement then please check your finance agreement for additional terms. If you do not have an invoice then payment is to be made to the driver before the job is completed. Late payment charges are £35.00 charged weekly for up to 52 weeks. We do this to cover our recovery costs.

JOB SHEETS - We will send you a copy of the driver’s job sheet. This also acts as a booking confirmation it is also an opportunity to review your booking. If you do not receive a job sheet, please ask for it. The initial or advertised prices for removals are normally for a basic contents removal. (Described further down) Please ensure anything specific. Or any added services have been added to the job sheet. If providing an itemized list for a smaller move. Or for the man and van service please ensure the list is in full on the job sheet. Any additional items not on the job sheet are not included in the fixed price. When booking a property move we will ask you how big the property is. This relates to the property you are moving from. If you tell us your 3 bed property is a 2 bed property the price will be amended to the correct price. Even if you have emptied or do not use 1 of the bedrooms. Unless the property size has been discussed and noted on the job sheet. 

BASIC CONTENTS REMOVALS - 

 This includes all of your indoor furniture, Bags, boxes and misc. items being moved from your current address to your new address. All of your items are placed in rooms as per your instruction on the day. (If items are placed in the wrong room then please tell the moving team at the time and not once they have gone.) Basic contents removals do not include garden or outbuilding items, These are called garden loads and can be added on. Packing and furniture wrapping (Except for mattress bags are not part of a basic move but can be added on. There are some items. We must know about before attending. They are American fridges, pianos, Commercial gym equipment, Fish tanks, Specialist items, Artwork worth more than £50, TVs over 50 inch Or with curved screens. If you do have any of these items please let us know at time of booking. If they are not on the job sheet we might be unable to take them. Or we may have to take them but at customers own risk.

In the first instance when booking the moving team we will give you the price for a basic contents removal. This is the cheapest way to move home with a moving company. This option does not include packing or dismantling of furniture. All items must be bagged/ boxed ready. (Were possible and within reason) If you require dismantling, packing, Wrapping etc., please ask at time of booking so that we can include them. Garden, garage and other outbuilding items are not included in the basic contents removal price. But these can be added just let us know at time of booking. Small or part garden load is normally around £50.00 on local moves. But we reserve judgment to decide what small or part means.

 GARDEN ITEMS - This section mainly relates to over the phone quotes. 

Garden items are excluded from basic contents removals unless added at the time of booking. This includes garage contents, shed contents and outbuilding/ Barn contents. These items can be added of course. Garden items are taken separately were possible because there is often insects, Mud Etc. So it's best to separate garden from house contents anyway. Plant pots, tools etc., do not stack well so we need to plan and factor these in. 

FLOORING DAMAGE - We offer floor wrap to protect your carpets. Our movers must not remove their shoes when carrying furniture in or out of a  property. Our movers must not carry furniture whilst walking on dust sheets. These are basic health and safety requirements.  If you wish to supply your own floor protection it must be fixed to the floor and not be a tripping hazard. Or we can supply the floor protection this needs to be added to the job sheet. If you choose to save money on this by not using it then we will not be accountable for any marks on carpets. Floor protection is there for a reason and it is available from us. Lino flooring and appliances - We take every effort to be careful but sometimes the feet of appliances can become stuck over time especially if the lino is not fit for purpose. If the lino gets damaged whilst removing a washing machine or other appliance from a tight position. Then this would be considered reasonable damage if you are unsure please make other arrangements for the time to be pulled out.

FLAT PACK FURNITURE - Is not designed to be moved in its Assembled state. If you need our moving team to move flat pack furniture. Whilst it is fully assembled then they will. (Except Three door wardrobes or bigger). But we cannot accept liability for flat pack furniture Damage. There is rarely an issue but we advise you to dismantle just in case or we can dismantle and rebuild for you. Just let us know in advance. Normally dismantling is £15 per task and per item (For most items). We don't charge for dismantling table legs. Or for taking the backs of sofas or for sofa legs. 

PACKING RELATED DAMAGES - We offer a full packing service. If you have decided to pack your home contents yourself. Then Viking Group Ltd cannot accept liability for damages caused Inside of boxes or packaging. In particular when the outer box or packaging has not been damaged. This includes but is not limited to. TVs, computer monitors, Pictures and mirrors. In the unlikely event damage occurs as a direct result of inadequate packaging on the customer’s part. Or when we have not provided a paid for packing service we cannot accept claims. This is the only way we can offer the cheaper moving options and protects us from fraud. It is advised that you wrap all furniture adequately or have us do it for you.

TVs and screens must be boxed for us to take any liability in all cases. But we can still take them at customers own risk. Please remember we do take all precautions and care with your items. This portion of the terms is just precautionary on our part. If packing a TV yourself then it must be good enough to protect it from damage. If it gets damaged because your packing was not adequate to protect it then that’s customer fault. If we pack it as part of a paid packing service then that’s our fault. Lost items are covered only if added to the inventory which will be on the job sheet. You must check the property you are moving from is clear and all possessions are loaded yourself. We are following your instructions particularly on non-inventory jobs. 

WARDROBES - It is common for wardrobes to not fit upstairs when they are going into a new property. This is because of the size and shape of them. We strongly recommend dismantling prior to your move. We can dismantle wardrobes for you but please book the dismantling service prior to our arrival. Also check this has been added or mentioned on the job sheet of which you will receive a copy.

If the wardrobe fits out of the old and into the new property safely (Except 3 door wardrobes) we will be happy to move them whole.

3 door wardrobes must be dismantled either by us or by you.

COMPLAINTS - On the job Complaints must be reported to the driver and to the office. Once a complaint is logged we will arrange for the driver to meet with you. Who will discuss the complaint/ resolve with you. The driver must always be present when dealing with complaints. The driver will resolve most issues before leaving a job. Please check everything is ok before the movers go. Because office staff are not present during the move the driver will need to deal with complaints and make final judgment on behalf of Viking Group Ltd.

OUR VANS - Unless otherwise discussed and added to the job sheet which is your responsibility to check. We use Long wheel base high top van(s). We do not in general use Luton’s or Lorries. This helps us keep the price down and we also find them better for loading compared to a traditional box van or Luton. (Just our opinion) For an assortment of reasons which our staff can explain if you wish. There is a clear description of van sizes on our site. LWB stands for Long Wheel Base (Peugeot boxer L4 models). Sometimes our vans go in for service or maintenance during these times we may need to use a different type of van if necessary.

STAIRS -  If you are in a block of flats but have a lift. We will still need to be told as the time loading and unloading a lift is a factor. Online and phone quotes will and can only be based on the accuracy of your answers. So please let us know so that we can give you as acurate quote as possible. 

DEPOSITS - Deposits are deducted from the final Balance. We will roll deposits over if you’re moving date changes. If we are given 10 day’s notice including weekends. It is just the minimum deposit stated on the job sheet that is non-refundable. If you have paid in full then the rest can be refunded, rolled over or credited to account. (Customer’s choice) 10 days notice is required.

PRIVACY - All the information you provide to us such as addresses and phone numbers are kept confidential. This information is used only for the purposes of providing service(s) that you have indicated your interest in. We do not use the information for marketing and we do not sell any details on. Please check that all messages received via social media, email, and text message. Or WhatsApp Are listed on www.vikingGroupLtd.co.uk Please note that we must comply with any Court orders for information made to Viking Group Ltd. We may use your information to enforce Viking Group Ltd invoices. Or if our finance partner(s) request information relating to a finance agreement in conjunction with any Viking Group Ltd Service provided. 

Finance Agreements - Full finance terms are on your finance agreement. Please also see the finance agreement. Please note all fixed price removals are subject to key handling charges. Any additional charges incurred during the move will need to be charged separately to the finance agreement. The moving service is provided by Viking Group Ltd. Trading as The Transporter Removals. Please note we are unable to offer advice on financial products and you must decide if this option works for you. We reserve the right to refuse any finance to any person(s). Or to Any organization(s) for any reason(s) we choose. It is your responsibility to check that the online finance agreement is correct. That you can easily afford the payments. The payment schedule is appropriate for you and any other details are correct. Please also read the full terms of your finance agreement. The finance offered by us is always 0% APR Credit reference agencies are notified and used as part of the finance agreement. In the event of any complaint or insurance claim the full finance amount must still be paid in full. This agreement is between you and a 3rd party. 

Viking Group Ltd trading as "The Transporter Removals" and "Pay Monthly Removals"

(Are not the lender)

 GUARANTEED ACCEPTANCE - Guaranteed acceptance relating to moving finance. Moves must be between £180 and £400 and within Thanet on 3 month plans. If your move is over £400 you can choose to pay a bigger deposit. To bring the balance down to £400 and then finance that amount if you wish. We reserve the right to withdraw this offer in part or in full at any time and for any reason we choose. There is still a credit check when using this product. How ever we will choose to accept you even if you do not meet the normal pass criteria. This particular product is for moving services only. Other finance products are available for moves over £400 In and out of Thanet and for up to 12 months. There are also finance options for other services that we provide. 

1 MAN SERVICES - When using our 1 man services there are a different set of rules. 

We accept liability if items are damaged in transit. But if a customer is helping the driver to load or unload an item(s). Out of or into a property or van and damage occurs during loading/ unloading. We will in normal circumstances not take liability. If you have 2 of our trained operatives or a team then we can accept liability as normal within the terms of service. The 1 man services are a cheaper option not offered by all moving companies. We have to minimize our risk in order to be able to offer this service. This section applies when using our 1 man and van service(s) (Please also see (Packing related damages) All claims must be received within 24hrs. You are not covered on our insurance if you are helping with the loading or unloading. This means in you injure yourself and wish to seek compensation. You would need to do this from your own insurance or help at own risk. If collection something from another persons address and the other person (3rd party person) makes a claim for damage to their property this will likely need to be made against your own insurance. Unless it is the fault of our mover in which case the mover supplied by us will inform us if they were at fault. We do not cover you on our insurance on one man and van services. If you are unsure then we can supply 2 movers for the job who are covered.

Beach Hut Services -

We are only providing this service for huts that are 190 inch at the biggest part at this time. Beach huts are made from wood and spend long periods of time exposed to the salt air. Because of this they are prone to rot and on occasion can cause pieces to snap, fall or break off. Because it is difficult to stipulate when this would constitute as our fault and when it would not. We are not able to offer insurance on beach hut services at this time. We can still provide this service but, we provide this service at customers own risk. Screws and bolts can sometimes become warn/ damaged due to weather or previous installations. This cannot be helped and can occasionally prevent us from being able to complete the service. In the very unlikely event that we cannot complete the service within a reasonable amount of time. Due to warn/ damaged screw or bolt. We will refund any money/ Deposits paid for that service. We know this can be frustrating but we must limit the amount of time that we can spend on unexpected problems. If this unlikely but possible scenario should happen to you. Then you may need to make alternative arrangements for your beach hut. Additional items taken with your hut must be added to the job sheet and paid for. If you wish for additional items to be on our insurance.

Storage Terms –

Crate storage

Is provided and arranged by Viking Group Ltd. The crate storage we use is owned by 3rd party vendors. We rent these crates long term and at trade prices and are authorized to rent these crates back to our customers. We also have accounts and trade deals at other sites which are sold to our customers. As such Viking Group Ltd remains responsible for those transactions and not the individual storage sites. Any interactions are between us and you and not the storage site itself.

Storage insurance is against fire and total loss only.

This type of secure storage is not normally suitable if you need regular access to the unit during the storage term. If you do need access during the storage term then we require 3 working days’ notice and there is a £24 handling fee. When it is time to move out we will need 3 working days’ notice to get your unit ready. There is no handling fee for moving in Or for moving out Or it is included in the advertised rate.

Self-storage

Self-storage units are supplied by 3rd party vendors. Viking Group Ltd make arrangements and may receive a referral fee Or some other incentive. All self-storage units recommended by us are recommended on the basis that. We believe they are the best options based on the customer’s needs. These sites manage the bookings themselves and have their own terms.   

Washing Machines - 

Although our movers are able to disconnect and reconnect washing machines/ Dishwashers. We do not offer insurance on this particular activity. That's why we do not charge for this part of the service. However we provide this service on a daily bases and have to-date never had an issue. (This is an optional and free extra)

Insurance - Our insurance

Does not cover - Livestock, Pianos, Gas bottles Or open tins of paint.

If our free and included level of insurance cover does not meet your needs. Then we can arrange either a bespoke insurance policy as part of your moving quotation. Or you can arrange your own additional moving cover if you prefer. Below is the free and included levels of cover.

(This is the level of cover we provide as standard. Please also see terms above)

Public liability (1M)

Courier liability (1M)

Goods in transit (10K)

Goods in transit is 10k total claim

(CUSTOMER EXCESS)

As with all insurance there is an excess. Customer’s part is £250 

If using the full packing and wrapping services it’s reduced to £75

This is the part the customer pays regardless of fault. In the event of a vehicle crash there is no customer excess.

There is no extension of our insurance to you. If you choose to help our moving teams with loading/ Unloading, including on the 1 man services. For example if you fall out of the van and hurt yourself.

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